Category

Incident Investigation

37 articles
incident-investigation

Root-Cause "What," Not "Who": 5 Investigation Habits That Keep Your Team Talking

When a serious event lands on the table, the first reading almost always points at the person closest to the harm, and that reflex quietly destroys the one thing every future investigation depends on: a workforce willing to tell you the truth. On a recent Headline Podcast episode, Tim Page-Bodoff argued that the question itself is the problem, because chasing a root-cause "who" treats the symptom and leaves the disease alive inside the processes that made the failure possible. This article reframes investigation as a learning act rather than a verdict, anchored in James Reason's systemic view and the on-air conversations Andreza Araujo and Dr. Megan Tranter host with frontline practitioners.

3 min